Return & Exchange Policy
Your satisfaction is our priority. Easy returns and exchanges within 7 days.
Return Timeframe
3 days from the delivery date to initiate your return or exchange request.
Return Conditions
- Items must be unused and in original condition
- Original packaging must be intact
- All tags and labels must be attached
- Proof of purchase required
Contact Methods
WhatsApp
Send your order number + reason for return
Email
Include order number + photos + reason for return
Return Process
Contact Us
Reach out via WhatsApp or email with your order details and reason for return.
Reach out via WhatsApp or email with your order details and reason for return.
Get Authorization
We'll review your request and provide return authorization with shipping instructions.
We'll review your request and provide return authorization with shipping instructions.
Package Items
Securely pack items in original packaging with all tags and accessories included.
Securely pack items in original packaging with all tags and accessories included.
Ship Back
Send the package using our provided shipping label or instructions.
Send the package using our provided shipping label or instructions.
Refund Policy
| Process Step | Timeline | Details |
|---|---|---|
| Inspection | 1-2 business days | Items reviewed upon receipt |
| Processing | 3 business days | Refund initiated after approval |
| Payment | 3-5 business days | Funds returned to original payment method |
Non-Returnable Items
- Items showing signs of wear or damage
- Products with missing packaging or tags
- Returns requested after 3 days
- Personalized or custom-made items